Sonos Move is a popular portable speaker from Sonos. You can stream music over Bluetooth and Wi-fi. Also, it has built-in Alexa and Google Assistant. It provides the best hands-free experience with an 11-hour battery life. But this all goes in vain when you start having trouble with your Sonos Move.
The most common issue many users experience is the SONOS Move not charging. Many reasons are causing this issue, like dirt in your charging port or a defective charger, battery, or circuit board.
When I first got this issue, I was too frustrated and nearly threw out the speaker. But someone suggested a solution that works for me. Today, I am sharing my experience with you so that you can fix your Sonos Move charging issue. Here, you’ll know all possible ways to troubleshoot the Sonos Move not charging problem.
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What to do if Sonos Move won’t charge?
Sonos Move won’t charge, it’s really a frustrating thing. So, without wasting more time, let’s remove this frustration by getting your Sonos Move to charge again. Here are some easy steps you have to follow:
1. Factory Reset
If there is any software issue or you have changed some settings that are stopping your Sonos Move from charging, a factory reset will help in this situation.
After completing the factory reset, all your saved settings will change to default, and if any settings are causing the issue, it’ll be resolved. If you don’t know how to reset your Sonos, read our guide on how to reset Sonos speakers.
2. Clear Charging Port
Another possible reason your Sonos Move is not charging is that dust may be in your speaker’s charging port. Check the charging port; if there is any dust, remove it carefully without damaging it.
After removing the dirt, connect the charger to the charging port and see if your speaker is charging. If your Sonos Move is still not charging, move to the next step.
3. Replace charger
If you’re using an incompatible charger, get a compatible one to charge your Sonos Move. 45W (20V/2.25A or 15V/3A) is recommended for Sonos Move to charge correctly.
Another possibility is that your charger is defective. Try charging your Sonos Move with a new charger. If your Sonos Move is charging with another charger, it’s time to replace it with a new one.
4. Replace Sonos Move Battery
If the Sonos Move’s battery is defective or not working properly, you have to replace your Sonos Move battery.
Sonos Move batteries don’t get defective easily. Still, if you’re overcharging it repeatedly or getting it in direct sunlight for a long time, it creates a problem and damages the battery.
Also, if you have some technical knowledge, you can do it by opening the battery compartment and replacing it or viewing the official instructions by Sonos. Also you can follow this video guide.
5. Replace Circuit Board
If your Sonos Move has internal circuit damage, it won’t charge. This issue can occur if your speaker is damaged by water or if you have dropped it from a height. You can’t fix it at home because it needs a higher level of technical knowledge. So, the recommended way to fix it is to contact Sonos support.
6. LED not Working
Sometimes, the LED that lights up when connected to the charger is fused, which might be a problem. It’s possible that your Sonos Move is charging, but the LED indicator is not working.
Try connecting the charger and let it connected for one hour. After one hour, remove the charger. If your Sonos Move is charged, your charging indicator is not working. However, it seems only in some rare cases.
Contact Sonos Support
After following the steps above, your Sonos Move will start charging, but it can be an internal technical fault if it is still not. You have to contact Sonos support to get this done. If your product is under warranty, contact Sonos support, describe your issue, and request a replacement.
Conclusion
Above, I have shared all possible reasons that caused Sonos Move’s not charging issue and provided the best ways to fix this issue. After reading this guide, you’ll be able to solve the Sonos Move not charging issue if you have any minor problems that can be solved at home. If your Sonos Move still doesn’t charge after following the above methods, you have to contact Sonos Support, as mentioned above.
Also, I have shared a guide on How to Connect SONOS to an iPhone. If you’re having a problem connecting a Sonos speaker to your iPhone, you can start with our guide.
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